Shipping Policy
Shipping Policy
Order Processing
All orders are processed within 1–4 business days. Once your order has been processed, you will receive a confirmation email with tracking details.
Orders are not shipped on weekends or holidays.
Shipping Times
Estimated delivery times:
- United States: 5–14 business days
- International: 10–18 business days
Please note: shipping times may vary depending on your location and carrier delays.
Shipping Costs
We offer free shipping on all orders over $50.
Standard shipping rates are calculated at checkout based on your location.
Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Please allow 24–72 hours for tracking updates to appear.
Delayed or Lost Packages
If your package is delayed beyond the estimated timeframe, please contact us and we’ll make it right.
Steeli is not responsible for delays caused by carriers, customs, or incorrect shipping addresses, but we’ll always do our best to help resolve any issues.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Damaged or Missing Items
If your order arrives damaged or incomplete, contact us within 3 days of delivery with photos, and we’ll send a replacement or issue a refund.
Contact Us
For any shipping questions or concerns, reach out to our support team at:
support@steeli.reamaze.com